FAQs

Frequently Asked Questions Related to DecoExchange and the Services we provide

  

  • DecoExchange.com

    • Where is my order?

      • Orders are fulfilled within 1-3 business days and shipping transit time is usually 2-3 business days - please refer to the email you used during checkout for tracking information.

    • How do I change my personal information (Email/Credit Card/Address)?

      • Contact info@damonoates.com 

    • Can I add/remove something from my order?

      • Unfortunately once an order is placed specific items cannot be removed or added - Orders can be cancelled but if they have already been fulfilled a 15% restock fee will be applied to the refund.

    • What are decodollars and how can I use them?

    • How do I download digital products?

      • A link will be sent to the email you used during checkout and can be downloaded through there - make sure and check your spam folder.

    • I can’t check out?

      • If you receive a "variant invalid" error or have other issues during checkout most of the time an item in your cart is sold out. Please review the items to complete checkout.


    • Wreath Supply Subscription Box

      • How do I sign up?

      • When does the payment process?

        • On the day you sign up and every month after that on the same day.

      • When does it ship?

        • On of before the 7th of the month.

      • How do I change my personal information (Email/Credit Card/Address)?

        • Everything related to the monthly boxes are managed through Paypal - login to your paypal account and you can make those changes.


      • Membership

        • How do I access membership?

          • Check your email (including the spam folder) - Email instructions on accessing the training are included in the email - you can also log in directly to https://www.Damonites.com

        • How do I access facebook page?

          • Log into Damonites.com and it will direct you to the correct facebook group to join.

        • How do I cancel my subscription?

          • Email Info@Damonoates.com

        • Do I have access to training material forever?

          • You have access to anything that you download and save yourself permanently and you have access to everything with an active membership

        • How much/How Do I sign up is “Xyz membership”?

          • Visit our Services page for all the pricing information and links to sign up.

        • Can I combine my memberships?

          • Yes contact info@damonoates.com for more information

        • I don’t have access to the training?

          • Check your email (including spam folder) as it is most likely a payment issue.

        • How do I change my personal information (Email/Credit Card/Address)?

          • Contact info@damonoates.com